terms of use & conditions

General conditions

Terms and Conditions of Use & Sale

Last updated: 07/01/2025

1. Company Information

Carna Medical B.V.

Address: Rietbaan 2, 2908 LP Capelle aan den IJssel, The Netherlands

Chamber of Commerce (KvK): 92981445

VAT (BTW): NL866238013B01

Email: info@carnamed.com

Website: www.carnamed.com

These Terms and Conditions (“Terms”) apply to all sales, deliveries, and services provided by Carna Medical B.V. (“we”, “us”, “our”) to all clients, including business customers (clinics, distributors, professionals) and individual consumers (“you”, “Customer”).

By placing an order, using our website, or engaging in any business with Carna Medical B.V., you agree to these Terms.

2. Definitions

Consumer: A natural person not acting in the course of a trade or profession.

Business Customer: Any person or legal entity acting in the course of business.

Goods: All devices, products, equipment, consumables, or accessories sold by Carna Medical B.V.

3. Applicability and Contract Formation

All offers on our website or marketing materials are non-binding unless explicitly stated otherwise.

An order placed by you constitutes an offer to purchase. A contract is formed only when we confirm acceptance in writing or by dispatching the goods.

Carna Medical reserves the right to refuse orders without stating a reason.

All documents, brochures, images, and specifications remain our intellectual property and may not be used or copied without written permission.

4. Prices and Payment

All prices are in Euro (€) and exclude VAT, shipping, customs duties, and other charges unless otherwise specified.

Payment must be made using one of the accepted methods (e.g. iDEAL, credit card, SEPA transfer, PayPal). We may require full or partial advance payment.

Invoices must be paid within 14 days of the invoice date unless otherwise agreed.

In case of late payment, statutory interest under Dutch law plus 8% per annum will apply, along with any reasonable collection costs.

Ownership of all goods remains with Carna Medical until full payment has been received.

5. Delivery, Transfer of Risk, and Retention of Title

Delivery times are indicative and non-binding unless expressly agreed otherwise.

Risk of loss or damage passes to the Customer upon transfer of the goods to the shipping carrier.

For Business Customers, ownership remains with Carna Medical until all outstanding invoices are fully paid.

If delivery is delayed or refused by the Customer, all associated risks and costs are transferred to the Customer at that time.

6. Right of Withdrawal (Consumers Only)

Consumers have the right to withdraw from a purchase within 14 calendar days of receiving the goods, without giving any reason.

To exercise this right, you must contact us at info@carnamed.com

within the withdrawal period.

Conditions:

Goods must be returned in original condition and packaging within 14 days of notice.

Return shipping costs are borne by the consumer.

Refunds will be issued within 14 days after receipt of the returned goods.

Any loss in value due to handling beyond what is necessary to determine the nature and functioning of the goods may be deducted from the refund.

Exclusions from Withdrawal:

Custom-made or special-order products.

Medical, aesthetic, or hygiene-related devices unsealed after delivery.

Software, digital access codes, or electronic downloads once activated.

7. Warranty and Liability

Carna Medical B.V. provides statutory warranty rights in accordance with Dutch law.

For Business Customers, the warranty period is 12 months from the delivery date unless otherwise agreed in writing.

If a product is defective, we may, at our discretion, repair, replace, or refund it.

The warranty does not cover damage caused by misuse, neglect, unauthorized repair, accident, or improper storage.

Our total liability, whether in contract or tort, is limited to the purchase price of the goods involved.

We are not liable for indirect or consequential damages, such as loss of profit or business interruption, unless caused by intent or gross negligence.

8. Intellectual Property

All trademarks, brand names, logos, designs, images, and documents on our website and materials are owned by Carna Medical B.V. or its licensors.

You are not permitted to reproduce, distribute, modify, or use our materials without prior written consent.

9. Data Protection and Privacy

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Dutch privacy laws.

Please refer to our Privacy Policy for full details.

We may share your data with payment processors, shipping providers, or authorities as necessary to fulfil orders or meet legal requirements.

10. Force Majeure

Carna Medical B.V. shall not be held liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, pandemics, strikes, transport disruptions, or government restrictions.

If such events last longer than three months, either party may terminate the contract without liability, except for already accrued obligations.

11. Amendments

Carna Medical reserves the right to update or modify these Terms at any time.

Changes will be published on our website and become effective upon posting.

By continuing to use our website or placing new orders, you accept the updated Terms.

12. Governing Law and Jurisdiction

These Terms and all agreements between Carna Medical B.V. and the Customer are governed by Dutch law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Disputes shall be submitted exclusively to the competent court in Rotterdam, The Netherlands, unless mandatory consumer law provides otherwise.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

The invalid provision shall be replaced by a valid one that most closely reflects the original intent.

Payment of the purchase price must be made exclusively to the following account. The deduction of cash discount is only permitted in case of a written agreement. The account connection is:

CARNA MEDICAL B.V.

ING BANK

IBAN: NL84 INGB 0106 2267 97

BIC CODE: INGBNL2A